Patrick is a pioneer of customer experience and service design, innovation and management, with particular focus on large enterprises and B2B organizations. His firm, The Service Design Group, is a best-in-class customer experience and service design consultancy specializing in service innovation, management and process engineering. Most recently, they have assisted organizations including USDA, Johnson Controls, Etix and Taco Bell. Patrick has a blended background in UI/UX and strategic management, and holds design and MBA degrees. He has developed innovative customer experiences across multiple industries and his innovation is recognized with over 20 patents related to software, user interface, and user experience design. Patrick is regularly featured as a speaker in the US and Europe on customer experience and service design topics. In addition to his professional work, Patrick regularly teaches and lectures on service and customer experience design.Website
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The energy, passion, and enthusiasm that I witnessed, has now been rekindled in me.- 2016 Hopscotcher
Sept 6-7, 2018 | Raleigh, NC